Frequently Asked Questions

Everything you need to know about your hydration gear and adventure essentials.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-7 business days, while expedited options are available at checkout if you need your gear sooner for an upcoming trip.

What is your return policy for hydration packs and bottles?

We offer a 30-day return policy for all unused products in their original packaging. Please ensure all tags are attached and the items have not been used for hygiene reasons.

What does the 'Got Your Bak' lifetime guarantee cover?

Our lifetime guarantee covers all reservoirs, backpacks, and bottles from manufacturing defects in materials and workmanship for the lifetime of the product.

How do I clean my CamelBak reservoir and tube?

We recommend using warm water and mild soap, or our specialized cleaning tablets. Use a reservoir brush for the interior and a tube brush for the delivery hose, then air dry completely.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.

Are your plastic bottles BPA-free?

Yes, all CamelBak bottles, including our Tritan Renew and Podium series, are 100% free of BPA, BPS, and BPF.